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Service dept does not answer the phone or return phone calls. Had to call Consumer Affairs at corporate office just to get someone on the phone at the dealership other than the horribly rude receptionist. Then they claimed they did not have my car. Finally, they...
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1.0
I liked
  • Tracy tried to be helpful but lacked the knowledge
I didn't like
  • Service dept was unresponsive and receptionist was rude
#1164642
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I went to the service center on 9/4/14. My gear shift on my Rogue was locked in park. The guy at the service counter told said about a hour. After two hours, no one have acknowledged my presents. I stood in front of the service counter for a least 30 minutes and they...
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#530256
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They are *** artist and tried to get me to lie about my income. We left and called the better business company. we dont have time to make up lies to buy a car.Please be carefull of the many *** men thats work at the store and lie to sell a car.we went to a dealer in...
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Anonymous
Sallie

We went there and told them a monthly price for what we could afford they kept putting us into something much higher and even had us look at 3 cars that employee were driving ...

#454302
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I purchased a Nissan Quest brand new. Recently had a problem with my rear door not closing, I took it to "Sarra Nissan" they cut the pulley without asking me. I called customer service to inform them of this. Long story short because this was the first car I purchased...
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#321818
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Serra Nissan - Terrible

Serra Nissan
#1136042
1.0
Details
They can tell u all u need to know over the phone but get u in just to play games and deny u. I was guaranteed I would be leaving with a ca5 only to get denied. Don't do business with Tom Smith, hes is the worst and biggest fraud. So my advice is don't support them and find another dealership with honesty
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Serra Nissan Manager Review

Serra Nissan
#844908
1.0
Details
Service Manager rude Service dept sucks
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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Paint Fender Review

Serra Nissan
#583402
Was promise to spot paint fender where they chipped paint on 12-29-14. Was told I would be furnished an auto on 1-14 and they would do work then but they passed excuses back & forth from body shop to paint shop. Lack of honesty bottom line!
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Other Product Review

Serra Nissan
#560708
Was promist something That didn't happen!
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